Family Business Questions and Answers

What is the next step to get the process started?

Please just simply call us at 1.877.877.2111 or send us an email to, or fill out the contact form listed in the menu.

We need to speak with you and we might also need to talk to some of the other parties before we start. Our process require us to be neutral and  to make certain that our company works fairly for  you and everyone else involved to achieve fair and just best results.

We will conduct a brief intake and interview process that is free of charge.

How long have you been in business for?

As a family business ourselves, for over 30 years. Individual mediators, consultants, and family business mediators have worked for us for a minimum of 10 years.

 Where are your offices?

We have offices in every state. Unlike most other firms, we do not charge for travel time, if we travel to your family business. We actually prefer the first meeting to be held if possible, at your family business location. This on site meeting begins the process in a direct fashion for work and resolution. These  are  familiar convenient surroundings for  all the family members to be most comfortable and most productive.

Is this confidential?

Yes. Mediation is a process that is recognized by the United Sates Government and the American legal system as a confidential process to resolve problems in family businesses.

How does your money back guarantee work?

If you retain our services and you work with us for either 3 sessions or 8 hours in total, whichever comes first and if you are dissatisfied, you are entitled to a 100% refund, -no questions asked.

Why does no other company offer a money back guarantee?

We are an industry leader in the family business mediation field. We take steps to assure client satisfaction and real results. We have decades of experience in most professions and  industries.  We model our quality policy after companies like our family business clients Dunkin' Donuts or a larger retail client like Costco who also focuses on quality . Our business  works, like yours.

That is why we can guarantee our work, so  you can clearly know that we clearly  deliver results. Other companies do not have the same client first satisfaction  philosophy.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions @ 1.800.529.1516 or at

Who have you worked for?

We have worked for thousands of clients. Our experiences are broad based.We work in our specialty field for many small family businesses such as Dunkin' Donuts, Home Depots and RPM Metals and many others  that do not want their names nationally advertised for privacy reasons. Some of our larger clients include Costco, Walmart, General Electric and the United States Government.